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Navigating the new normal: Operations insights for 2024

McKinsey Public & Social Sector Insights

Uncover a new operational reality in 2024—where productivity, technology enablement, and sustainability are the key drivers of future success.

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Where is customer care in 2024?

McKinsey Public & Social Sector Insights

For customer care leaders, 2024 could be a transformative year. Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center.

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WEST 2024: Artificial Intelligence Still Needs a Human Touch

FedTech Magazine

Speaking at WEST 2024 in San Diego, several officials talked about the coming use of AI in the Navy’s future hybrid fleet, a combination of manned and unmanned vessels. Chief of Naval Operations Adm. Lisa Franchetti said that prototyping is getting closer. But the other part of unmanned is that it’s not really unmanned,” she said.

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TAGITM 2024: Seguin’s Partnership with Extreme Networks Pays Off

State Tech Magazine

The city truly needed a modernized network, and about a year later, McDaniel settled on a partnership with Extreme Networks after consulting a Gartner Magic Quadrant, he said during TAGITM 2024 in San Antonio. Today, the city operates about 40 municipal facilities, and all but two of…

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The Essential Guide to Nonprofit Budgets in 2024

Grant Writing Made Easy

In 2024, the grant landscape for nonprofits has evolved significantly, emphasizing the need for meticulous financial planning and transparent budgeting to meet funder expectations. As highlighted by the 2024 GPA report , a well-prepared budget is not just beneficial but essential for securing grants and sustaining operations.

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TAGITM 2024: CIO of Williamson County, Texas, Says to Keep an Open Mind About AI

State Tech Magazine

In advance of TAGITM 2024, StateTech spoke with Semple about his session, “AI Will Change Everything”; AI’s role in increasing operational efficiency; and what governments can do to prepare for its…

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Get excited for IMAGINE: Nonprofit 2024

AWS Public Sector Blog

Whether it’s your first time attending, or your eighth, here are a few tips to make the most of IMAGINE: Nonprofit 2024. Integrating generative AI to transform operations and program delivery The advancement of generative AI is making all of us think: What’s possible? Hear from customer speakers from Data Friendly Space and AARP.