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Sullivan County debuts generative AI chatbot, Saige, to answer constituent FAQs

Google Public Sector

In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. As Saige’s knowledge repository grows, our offices continue to get more and more time back to manage more complex issues that require the face-to-face, human touch.

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Bringing in Constituent Perspectives

GovLoop

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.

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Livingston, NJ Expands GovPilot Partnership With New Government Management Software In 2023

GovPilot

The NJ Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

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Hamilton, NJ Expands GovPilot Partnership With New Government Management Software In 2023

GovPilot

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

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Eastampton, NJ Expands GovPilot Partnership With New Government Management Software In 2023

GovPilot

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

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Bergenfield Township, NJ Expands GovPilot Partnership With New Government Management Software In 2023

GovPilot

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.

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Clark Township, NJ Expands GovPilot Partnership With New Government Management Software In 2023

GovPilot

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.