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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. The bureau found that unhappy employees tended to provide poorer service, using negative language or rushing to end calls.

2021 98
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How EdIndia Foundation uses AWS to upskill teachers and increase student success

AWS Public Sector Blog

Improvement in student learning outcomes for two districts as compared to pre-program baseline from 2018. Contact the AWS Public Sector Team to start a conversation today. The program’s impact has reached more than 5 million students and enabled over 200,000 teachers across over 53,000 schools.

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Simplify Municipal Data Analytics & Reporting

AccessE11

Eric Schulte Nordholt – “Usability of administrative data for register-based consensus” – Statistical Journal of The IAOS, Jan 2018, Vol 34, #4, pp 487-498). To learn how your community can begin it’s digital transformation, contact us at contact@accesse11.com. The results?

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Simplify Municipal Data Analytics & Reporting

AccessE11

Eric Schulte Nordholt – “Usability of administrative data for register-based consensus” – Statistical Journal of The IAOS, Jan 2018, Vol 34, #4, pp 487-498). To learn how your community can begin it’s digital transformation, contact us at contact@accesse11.com. The results?

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Uber: criminal?

Rebuilding Place in Urban Space

Before the rise of the app you had to know who was the taxi provider in every city and contact them to get a ride, unless you hailed a cab on the street or went to a taxi stand. Plus, without an app it was more sticky and less efficient. The app even built in payment capabilities.

2014 52
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AWS announces the 2023 AWS IMAGINE Grant funding cycle for nonprofits

AWS Public Sector Blog

About the AWS IMAGINE Grant Since the launch of the AWS IMAGINE Grant program in 2018, AWS has awarded over $6 million in unrestricted funding, AWS Promotional Credit, and AWS training support to 66 nonprofit organizations. Visit the AWS IMAGINE Grant webpage to learn more about eligibility, application details, and instructions.

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Deloitte’s Smart Factory Believers Program empowers next-generation STEM learning at District of Columbia Public Schools with support from AWS

AWS Public Sector Blog

million positions unfilled between 2018 and 2028—it is clear that there is a growing talent gap in critical STEM-focused areas. Schools selected for the program receive STEM robotics kits, a standards-based math and science curriculum developed by NMSI, and full-cycle teacher training and coaching. “As