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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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Library Marketer Shares Brilliant 4-Step Plan for Getting Press Coverage and Building Personal Relationship With Media

Super Library Marketing

” “I had been a freelance writer and editor for about 10 years and took a job as a Youth Specialist at Forsyth County Public Library (FCPL) in 2017. But for this branch-specific engagement program, I thought an informal email might be more personal and effective.” “I

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Another lost opportunity in parks planning: Joint Management Plan for Cromwell Valley Park; Lock Raven Reservoir; and the Northern Central Trail in Baltimore County

Rebuilding Place in Urban Space

During the planning process, there was a lot of tension around LRR over mountain biking, because it could get dirt into the water (" Loch'd Out: Loch Raven Reservoir MTB Riding ," BIKE Magazine , 2017, " Deal will expand mountain biking at Loch Raven Reservoir ," Baltimore Sun , 2017) which has been a problem dating to the late 1990s.

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Your Patrons Are Not Goldfish! The Powerful, Scientifically Proven Reason Why Your Library Should Aim To Hold the Sustained Attention of Your Community

Super Library Marketing

A BBC reporter investigated the origin of the goldfish statistic in 2017. That means that if you can engage your cardholders’ sustained attention, your marketing will be memorable. In my former library job, I turned our print program calendar into a magazine filled with stories. The reports were grossly inaccurate.

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The Clever yet Simple Trick One Library Marketer Uses To Remind Her Community of All Her Library Offers Every Day of the Year!

Super Library Marketing

One of my all-time favorite pieces of library marketing came from the Invercargill (New Zealand) City Library back in 2017, which was 2 years before I became a library marketer! They did a parody of a Hollywood Reporter magazine cover featuring the Kardashian clan at the height of their Keeping Up with the Kardashians fame.

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A tale of three supermarket companies and innovation: Kroger; Safeway; Albertsons

Rebuilding Place in Urban Space

Nothing in the way management designed or merchandised the stores made them distinctive enough to engage shoppers and build loyalty. Besides loyalty programs, the primary exception is the Marketplace format (" Big or small? To put it bluntly, Dominick's had become an immensely boring grocery shopping experience.

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