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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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Florida's Brightline passenger rail as an opportunity to rearticulate and extend transit service in cities like Orlando

Rebuilding Place in Urban Space

Boston versus the Raleigh-Durham's GoTransit Model ," 2017 -- " What Richmond can't teach DC about bus services ," 2019 Brightline is a new railroad passenger service that started in South Florida, is expanding to Orlando and intends to expand to Tampa.

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Your Patrons Are Not Goldfish! The Powerful, Scientifically Proven Reason Why Your Library Should Aim To Hold the Sustained Attention of Your Community

Super Library Marketing

In 2015, large news organizations, including Time , The New York Times , and The Telegraph reported a single, mind-blowing finding from a new study by Microsoft. A BBC reporter investigated the origin of the goldfish statistic in 2017. In my former library job, I turned our print program calendar into a magazine filled with stories.