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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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Florida's Brightline passenger rail as an opportunity to rearticulate and extend transit service in cities like Orlando

Rebuilding Place in Urban Space

I know that Miami is served by bus, a heavy rail system that was burdened by a poor system design that didn't focus on stoking ridership, an intra-district downtown transit service called Metromover (" Making the case for intra-city vs. inter-city transit planning ," 2011, " Brief follow up to intra-district transit proposal for Tysons: Toyama City (..)