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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. In fact, the effort was led by a former sporting goods executive, who put together a customer service management team.

2021 98
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Google Public Sector announces Board of Directors

Google Public Sector

Governor Steve Bullock An accomplished lawyer, Steve Bullock served the State of Montana as Attorney General from 2009 to 2013, and as Governor from 2013 to 2021. Army Medical Command from 2015 to 2019, where, among other duties, she provided advice and guidance to the Army Chief of Staff on all Army healthcare matters.

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DC Public Safety Summit, Wednesday May 10th, 9am

Rebuilding Place in Urban Space

. -- " The opportunity to rearticulate public safety delivery keeps being presented: Rochester New York " (2021) There is the broken windows approach. -- " Broken windows/collective efficacy: Baltimore; Newark; Grand Junction, Colorado; Pittsburgh; Albany " (2019) A lot of academics criticize it, but I think they are missing the point.

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Proof of Broken Windows theory in Philadelphia and New York City

Rebuilding Place in Urban Space

. -- " Fighting blight by fixing up homes could bring down Philly gun violence, new study shows ," WHYY/NPR -- " Abandoned house repairs reduced nearby gun violenceAbandoned house repairs reduced nearby gun violence ," Penn Today (2023) -- " Urban Blight Remediation as a Cost-Beneficial Solution to Firearm Violence: A Citywide Cluster Randomized Trial (..)

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Whatever happened to planning when it comes to civic assets, public facilities, revitalization?

Rebuilding Place in Urban Space

But a failure to keep renewing the space, a fall off in tourism after the Freddie Gray riots in 2015, and the unfortunate occurrence of a lousy property manager buying the complex combined to drive it into ruin. This might be a way to amp up the planning function. This might be a way to amp up the planning function.

2013 52
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Some transit matters in Utah

Rebuilding Place in Urban Space

But they didn't propose it as part of an overall transportation demand management approach, and many quarters are opposed--which I don't really understand since gondolas are an exciting mode as part of a full range of transit options, especially in topographically challenged areas. Photo taken on a bad air day in August 2021.

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Optimizing the US mortgage market with AWS

AWS Public Sector Blog

Common Securitization Solutions (CSS), a joint Freddie Mac and Fannie Mae venture launched in 2013, supports a cornerstone of the American economy: home ownership. Leveraging the AWS Cloud Adoption Framework (AWS CAF) , CSS manages $6.4 CSS uses Amazon Web Services (AWS) to power their solutions in the cloud. Plus, CSS realized $10.7

2013 66