Indiana BMV Builds on Three Pillars to Drive up CX
GovLoop
JULY 27, 2023
When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). In 2019, the average visit time was 13 minutes, 4 seconds. In 2021, the program exceeded 850,000, according to the 2021 annual report. Here is how they did it.
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