putting-constituents-first-call-centers-that-improve-customer-service 
GovLoop
FEBRUARY 16, 2023
Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies. Why is it so hard for agencies to replicate the level of service of a private company? Favorite
AWS Public Sector Blog
JANUARY 3, 2024
Within the Arizona Department of Transportation (ADOT) , MVD employs more than 600 customer service representatives in 44 offices across the state to help meet residents’ needs and get them on the road with ease. Innovating for MVD communications MVD wanted to expand what could be done with the Kyndryl service desk.
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GovLoop
JULY 27, 2023
The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. Daniels revolutionized the state’s approach to its BMV, and just a few years later, an agency that had been almost universally despised enjoyed a customer satisfaction rating of 95.9
GovLoop
DECEMBER 2, 2022
A conversation with Nuance Communications’ Russell Brodsky, Regional Vice President, Government Sales; Vance Clipson, Senior Principal, Industry Solutions Marketing and Strategy; and Joseph Solt, Director of Professional Services. There are more and more constituents out there putting demand on government. How Nuance Can Help.
AWS Public Sector Blog
FEBRUARY 28, 2023
Since February 1968 , 911 centers have served as the first link in the public safety response chain, having a profound impact on the public safety system in the United States and inspiring replication internationally. 911 centers’ ability to continue to provide timely support is being challenged by unprecedented staffing shortfalls.
AWS Public Sector Blog
NOVEMBER 1, 2022
According to the United States Constitution, public access to judicial proceedings is a right covered by the First and Sixth Amendments. Initially developed to livestream using AWS Elemental Link encoders and AWS Elemental MediaLive , Nomad now also supports using Amazon Interactive Video Service ( Amazon IVS ) for added flexibility.
AWS Public Sector Blog
MARCH 2, 2023
We will never forget in our time of need you stopped everything you were doing to help us,” said Sergeant Bucky Culbertson to describe the impact of working with Amazon Web Services (AWS) Partner SOMA Global (SOMA). Lifesaving services were down. Using SOMA also helped NPD cut costs and save time. We completed a one-time scan entry.
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