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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

During the last two years, government agencies have proven they can deliver digital services at speed. The problem is that the surge in demand is happening when agencies are dealing with budget constraints and worker shortages. To scale up their services, agencies need to create a seamless customer service environment.

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Why unemployment insurance systems belong in the cloud

AWS Public Sector Blog

In the aftermath of the COVID-19 pandemic, states are taking stock and reevaluating the resiliency, security, and adaptability of their unemployment insurance (UI) systems. To maintain continuous service delivery in turbulent times, systems must be able to scale rapidly to meet unexpected demand and scale down as the economy recovers.

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August 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

Newsworthy Highlights New Insider Risk Management features in general availability Today, we are excited to announce the general availability of more than 25 features for government and commercial customers. Microsoft 365 for US Government Service Descriptions · Office 365 Platform (GCC, GCCH, DoD) · Office 365 U.S.