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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

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Pittsburgh Learns How to Govern Its Data

GovLoop

GovX is powered by a “proud team of data nerds” and guided by a fundamental belief that government can do amazing things for constituents when it knows how to properly use information. Insights from Heidi Norman, Chief Information Officer and Director of the Department of Innovation & Performance, city of Pittsburgh.

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New Jersey Judiciary Builds Stronger Security Posture with Zero Trust

Government Technology Insider

However, the emergence of Zero Trust architecture has created new opportunities for agencies to build a stronger and more secure network that can keep pace with evolving workforce, constituent, and mission needs. I think the days of just providing additional layers on a network and hoping you got it right are gone.”

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How One State Advances Cyber Protection

GovLoop

For Nancy Rainosek, Texas’ Chief Information Security Officer, cybersecurity directly affects an agency’s mission and constituent service. In August 2019, 23 local governments, from one end of Texas to another, were hit by ransomware. Here are her suggestions to keep government agencies cyber-secure. Have a Plan, and Practice.

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How to Lay a Solid Foundation for Modernizations

GovLoop

Recognizing this, the federal government switched in 2019 from a cloud-first stance to a cloud smart policy, which embodies “the interdisciplinary approach to IT modernization that the Federal enterprise needs.” Another tricky aspect is that technology and standards for securing it are fluid. Bottom line. IT modernization is a must.

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How the Norton Police Department saves time and money with AWS Public Sector Partner SOMA Global

AWS Public Sector Blog

Prior to 2019, NPD’s on-premises system was failing the agency in workflows and other important day-to-day agency tasks. SOMA’s intelligent pre-built applications and solutions are built to empower agencies to solve complex software modernization challenges with little to no training, as evidenced by NPD’s quick and successful deployment.

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How AWS supports the 10th anniversary of National Voter Registration Day with digital tools for civic engagement

AWS Public Sector Blog

Voterly , from Vidaloop , is a modern-day voter app powered by AWS that answers questions constituents might have leading up to Election Day, like: Am I still registered?, Since 2019, Voterly has partnered with HeadCount , a non-partisan organization that uses the power of music to register voters and promote participation in democracy.

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