article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

2021 98
article thumbnail

I can't help but laugh. DC Mayor's third term as a platform for transformation

Rebuilding Place in Urban Space

Later, when she was our Councilmember, I complained that she was unable to draw out the need for structural solutions from the information stream that comprised her heralded "constituent services" (never thought they were transformational anyway).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

5 From 2014 through 2019, however, the average G-fee increasingly became based upon a well-established financial markets concept: 6 to generate, after covering expenses, a proper market return (also known as the “cost of capital”) on the capital that is required to support the risks being taken in the business.

2008 52
article thumbnail

FEDERAL TORTS CLAIMS ACT: Feres Doctrine Cracked? Opening of Pandora's Box or Further Encasement in Stone?

NLRG (National Legal Research Group)

On December 20, 2019, President Trump signed the National Defense Authorization Act ("NDAA"), SB 1790, 133 Stat 1198, into law. 1713 (2019) (majority denies writ of certiorari for husband's medical malpractice claim due to his Navy Lieutenant's wife's death during childbirth). DeVries , 139 S. United States , 139 S. App'x 484 (6th Cir.

2019 40