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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). In 2019, the average visit time was 13 minutes, 4 seconds. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found.

2021 98
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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

5 From 2014 through 2019, however, the average G-fee increasingly became based upon a well-established financial markets concept: 6 to generate, after covering expenses, a proper market return (also known as the “cost of capital”) on the capital that is required to support the risks being taken in the business.

2008 52