Indiana BMV Builds on Three Pillars to Drive up CX
GovLoop
JULY 27, 2023
In 2019, the average visit time was 13 minutes, 4 seconds. That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found.
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