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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. In 2021, the program exceeded 850,000, according to the 2021 annual report. Here is how they did it.

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Corrections Podcast Series

iGrantWriters

In 2018, National Public Radio reported that over 7 million unique users downloaded their podcasts each week. Edison Research and Triton Digital reported that nearly a quarter of Americans in 2019 over the age of 12 listened to a podcast in the past week. Deadline to Apply August 23, 2021

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In Chicago, Collaboration Makes Early Childcare Better

GovLoop

A March 2021 report explored what a new Chicago early childhood research consortium might look like: “This consortium would bring together cross-disciplinary researchers with policymakers, practitioners, families, and community representatives across sectors (e.g., Get the guide Photo by cottonbro studio at pexels.com Favorite

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4 global skills trends shaping workforce development

AWS Public Sector Blog

The highest percent change in Coursera learner enrollment growth between Q4 2020 and Q4 2021 can be seen in the regions of Asia-Pacific (APAC), Middle East/North Africa (MENA), and sub-Saharan Africa. Across the globe, 44 percent of the people enrolled in Coursera courses are now women, up from 35 percent in 2019.

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In Chicago, Collaboration Makes Early Childcare Better

GovLoop

A March 2021 report explored what a new Chicago early childhood research consortium might look like: “This consortium would bring together cross-disciplinary researchers with policymakers, practitioners, families, and community representatives across sectors (e.g., ” Download the guide. Photo by Yan Krukov on pexels.com.

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How Xavier University of Louisiana’s migration to AWS is creating a “technology renaissance”

AWS Public Sector Blog

When I first arrived in 2019, the IT infrastructure had been neglected,” says Moore. This renaissance started with a meeting in 2021 between Moore and AWS about migrating the university’s website to the cloud, and the relationship has evolved ever since. From my perspective, it has been a total technology renaissance.”

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Defining Data Equity

GovLoop

Since President Biden signed the “ Executive Order on Advancing Racial Equity and Support for Underserved Communities Through the Federal Government ” in 2021, more than 90 federal agencies have created equity action plans. State and local leaders are acting, too. Here are three examples of data equity in action.

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