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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. In 2021, the program exceeded 850,000, according to the 2021 annual report. Here is how they did it.

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Corrections Podcast Series

iGrantWriters

In 2018, National Public Radio reported that over 7 million unique users downloaded their podcasts each week. Edison Research and Triton Digital reported that nearly a quarter of Americans in 2019 over the age of 12 listened to a podcast in the past week. Deadline to Apply August 23, 2021

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Defining Data Equity

GovLoop

Since President Biden signed the “ Executive Order on Advancing Racial Equity and Support for Underserved Communities Through the Federal Government ” in 2021, more than 90 federal agencies have created equity action plans. State and local leaders are acting, too. Here are three examples of data equity in action.

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April 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

Microsoft 365 Government Adoption Resources Empowering US public sector organizations to transition to Microsoft 365 Release News SharePoint Online SharePoint Server 2019 and SharePoint Designer workflows are now supported on SharePoint Migration Tool (SPMT 4.1) will require users to do number matching after May 2023.

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December 2022 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

As communicated in MC278815 (August '21) Microsoft 365 apps and services ended providing support for Internet Explorer 11 in August, 2021. MC420059 — (Updated) Custom Download Location for Files in Teams. Currently all file downloads from Microsoft Teams go to the Downloads folder. Thank you for your patience.