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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

2021 98
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Defining Data Equity

GovLoop

Since President Biden signed the “ Executive Order on Advancing Racial Equity and Support for Underserved Communities Through the Federal Government ” in 2021, more than 90 federal agencies have created equity action plans. State and local leaders are acting, too. Here are three examples of data equity in action.

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