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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2021, the program exceeded 850,000, according to the 2021 annual report.

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San Antonio Deepens Trust With Constituents

GovLoop

San Antonio launched an initiative called SASpeakUp in 2015 to gather better input on the city’s budget and its services. In October 2021, the city launched an SASpeakUp portal, consolidating activity that used to be spread across departments. ” For more ideas on how agencies are improving their outreach, download the guide.

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Defining Data Equity

GovLoop

Since President Biden signed the “ Executive Order on Advancing Racial Equity and Support for Underserved Communities Through the Federal Government ” in 2021, more than 90 federal agencies have created equity action plans. State and local leaders are acting, too. Here are three examples of data equity in action.

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