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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

2021 98
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The Future Is Customer-Centered

GovLoop

But in 2015, VA set up the Veterans Experience Office to begin to address the way veterans’ needs were met. To read more about how agencies are anticipating future needs, download it here. There was a time when government paid little attention to what we now call “customer experience” (CX). Get the Guide. Favorite.

2016 65
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Defining Data Equity

GovLoop

MCE is designed to help users identify underserved communities and relies on four main datasets: Select demographic and socioeconomic statistics from the 2015-19 American Community Survey (ACS), which helps determine how $675 billion in federal and state funds get distributed each year.

2019 52
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Automation: How to Make Quick Work of Analytics

GovLoop

When the initiative launched in 2015, the city had more than 15,000 food establishments but only three dozen health inspectors. ” For more insights on making data do more, download the guide: Get the Guide Favorite They needed to figure out where to put their energies. They turned to data.

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San Antonio Deepens Trust With Constituents

GovLoop

San Antonio launched an initiative called SASpeakUp in 2015 to gather better input on the city’s budget and its services. ” For more ideas on how agencies are improving their outreach, download the guide. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Get the guide.

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Automation: How to Make Quick Work of Analytics

GovLoop

When the initiative launched in 2015, the city had more than 15,000 food establishments but only three dozen health inspectors. ” Download the full guide. And relieved of the arduous task of sorting through all that data, those analysts focus on putting those insights to good use. They turned to data. Favorite.

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Building Resilience: Leveraging Innovative Partnerships and Low Cost Capital to Meet Affordable Single-Family Housing Needs

Center for Community Progress

Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. COVID-19 has spotlighted the deep racial inequities in housing and illustrated the importance of housing stability to protecting public health.

Housing 98