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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

2021 98
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Building Resilience: Leveraging Innovative Partnerships and Low Cost Capital to Meet Affordable Single-Family Housing Needs

Center for Community Progress

Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. COVID-19 has spotlighted the deep racial inequities in housing and illustrated the importance of housing stability to protecting public health.

Housing 98
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Defining Data Equity

GovLoop

MCE is designed to help users identify underserved communities and relies on four main datasets: Select demographic and socioeconomic statistics from the 2015-19 American Community Survey (ACS), which helps determine how $675 billion in federal and state funds get distributed each year.

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