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Meet the featured customer speakers for the Worldwide Public Sector Innovation Talk at re:Invent 2023

AWS Public Sector Blog

Johnson joined Covered California after serving as the chief deputy director at the California Department of Health Care Services (DHCS), California’s Medicaid agency, from 2007 to 2017. There, she managed and directed day-to-day operations and formulated and implemented policies to achieve the department’s mission.

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Ransomware attacks remain the most acute threat to organisations

Open Access Government - Technology News

Before finally reviewing both application and transmission level security to minimise exposure and protect communications within and across your company networks. DevSecOps – a business priority for 2023 Early threat detection is becoming more and more crucial.

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Improving retail customer experience with virtual reality

Open Access Government - Technology News

Moreover, the experts expect the technology to grow at a compound annual growth rate (CAGR) of 28% from 2023 to 2030. For example, employees can practice interacting with virtual customers in a VR environment in order to develop communicative skills. billion in 2022.

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Innovations in CX: Gauging Engagement

GovLoop

Launched in 2017, the system has received feedback from more than 10 million veterans. VSignals also uses algorithms that capture what the VA considers actionable responses, including potential suicide risks, and directs those respondents to appropriate caseworkers.

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AWS Partner Transformation Program (PTP) expands to help AWS Partners accelerate their cloud business

AWS Public Sector Blog

As a software development company, we always work against the clock and CEE meetings remind us that proactively planning and communicating can also help us in reducing development time and costs.” CFO Cloud Conversations (CCC) AWS succeeds when our partners succeed.

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NBA All Star Game in Salt Lake, economic development hype | Pittsburgh Post-Gazette on the Pirates baseball team economics

Rebuilding Place in Urban Space

Utah Business magazine claims that the economic development impact of the Game will be as much as $250 million (" The 2023 NBA All-Star Weekend could boost Utah’s economy by $250M+ "). million in total economic impact. A table tent promoting the NBA All Star Game at Level Crossing Brewing Company. 350,000 maximum annual lease payment.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking. The bureau found that unhappy employees tended to provide poorer service, using negative language or rushing to end calls.

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