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The Future Is Customer-Centered

GovLoop

There was a time when government paid little attention to what we now call “customer experience” (CX). In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. Her goal is to see that approach throughout all of government. The Vision. The Obstacles.

2016 64
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Affirmative Action in College Admissions-Does it Matter?

Policy Chats

From 2004-2022, Long was a Professor of Public Policy and Governance and Adjunct Professor of Economics at the University of Washington. He served as the Evans School of Public Policy and Governance's Associate Dean for Faculty Affairs (2018-19) and Associate Dean for Research (2016-18).

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Affirmative Action in College Admissions-Does it Matter?

Policy Chats

From 2004-2022, Long was a Professor of Public Policy and Governance and Adjunct Professor of Economics at the University of Washington. He served as the Evans School of Public Policy and Governance's Associate Dean for Faculty Affairs (2018-19) and Associate Dean for Research (2016-18).

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Affirmative Action & College Admissions-Does it Matter?

Policy Chats

From 2004-2022, Long was a Professor of Public Policy and Governance and Adjunct Professor of Economics at the University of Washington. He served as the Evans School of Public Policy and Governance's Associate Dean for Faculty Affairs (2018-19) and Associate Dean for Research (2016-18).

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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. That money provides a base level of support independent of fare revenues and government appropriations. It's probably too little too late.

2008 52
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NBA All Star Game in Salt Lake, economic development hype | Pittsburgh Post-Gazette on the Pirates baseball team economics

Rebuilding Place in Urban Space

City/government revenues from the lease are minimal. Interestingly, in 2018, feeling inadequately appreciated, the Penguins (hockey), Pirates (baseball), and Steelers (football) commissioned an economic impact not unlike the one performed for Salt Lake's NBA All Star Game. 350,000 maximum annual lease payment.

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Master planning for solid waste | Creating a VV equivalent for solid waste management and service operating at the metropolitan scale

Rebuilding Place in Urban Space

And it imposes rules on the other properties, but doesn't do too much enforcement and oversight on recycling from multiunit residential and commercial properties (" Reformulating building regulations to promote sustainability, " 2016). In Greater Salt Lake, governments mostly don't do glass recycling directly.