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The Future Is Customer-Centered

GovLoop

There was a time when government paid little attention to what we now call “customer experience” (CX). But in 2015, VA set up the Veterans Experience Office to begin to address the way veterans’ needs were met. But in 2015, VA set up the Veterans Experience Office to begin to address the way veterans’ needs were met. The Vision.

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WMATA and MWCOG announce new joint transit initiative | Could a regional "transport association" be on the horizon, or just a transit bailout?

Rebuilding Place in Urban Space

According to Twitter and other news sources (" WMATA and MWCOG announce new joint transit initiative ," DC News Now) WMATA the operator of regional subway and bus services, and the Metropolitan Washington Council of Governments, are going to start working together. It's about speed versus access.

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The Road Not Taken | a response to a letter to the editor in the Washington Post about DC, traffic deaths and traffic safety

Rebuilding Place in Urban Space

Definitely this is another example of DC government's failure to focus and to be innovative. Government has a bias for inaction. It's amazing how much I've written about this topic, providing guidance for something that could have been great. Ward focused traffic safety programming. How to measure and benchmark traffic deaths?

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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. That money provides a base level of support independent of fare revenues and government appropriations. It's probably too little too late.

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Master planning for solid waste | Creating a VV equivalent for solid waste management and service operating at the metropolitan scale

Rebuilding Place in Urban Space

In terms of overall waste reduction planning, it's essential to include all properties in a jurisdiction within planning (" More on zero waste practice (and DC) ," 2015). Sometimes a local government may make grants to organizations in this space that are nonprofits, but the groups are generally a mix of for profits and nonprofits.

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Missing obvious opportunities to strengthen rail-based transit systems: Philadelphia Navy Yard and improvements to the transit "network"/platform

Rebuilding Place in Urban Space

From a PI blog entry in 2015 : The Navy Yard development is home to GlaxoSmithKline, Urban Outfitters, a Marriott and about 140 other companies. Union Station railyard with MARC commuter train in the foreground. About 13,000 people work there.

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Another attempt to raise discussion about the DC Height Limit

Rebuilding Place in Urban Space

Use the monies to fund and expand transit, especially Metrorail within the city as discussed above and in various postings such as " More on Redundancy, engineered resilience, and subway systems: Metrorail failures will increase without adding capacity in the core " (2016). And separating the Yellow and Green Lines too.