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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

percent” in 2008, according to a study by the Sagamore Institute. People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. The team cut the online prices $5.00

2021 98
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Revisiting the Community Land Trust: An Academic Literature Review

Community and Economic Development Program of UNC

Over 225 CLTs have developed since their inception in the 1960s (Grounded Solutions Network 2021), and fifteen states have some version of a positive law supporting CLT formation and affirming CLT legality in their state (Decker 2018). Cambridge, MA: Lincoln Institute of Land Policy, 2008. 3 (2018): 489-530. Davis, John E.,

2010 91
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How to Address Homelessness: Reflections from Research

The Stoop (NYU Furman Center)

This is particularly pertinent to formerly incarcerated people and young people aging out of the foster care system, where housing needs are foreseeable and obstacles are predictable ( Schneider 2018 ; Dworsky et al. 2021 ; Gubits et al. Coordination challenges between agencies (e.g.,

Housing 52
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Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). But in 2008 floods stretched from Alnwick in Northumberland to Tewksbury in Somerset, nearly 500 km away. Was this not a disaster? 7285 Letwin, O.

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What is the competitive advantage for the post-covid city? Doubling down on place values

Rebuilding Place in Urban Space

So it's the "entertainment city" idea but extending it to many more elements, making work and other spaces "more fun," engaging and active. The FT article mentions the Prudential Center in Boston, calling attention to how the first two floors of the building are set up to be open and connected and engaging-- shopping and food.

2016 52
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Hospitals as urban anchors/revitalization levers, not usually, but with great potential to serve communities in important ways: Examples are two forthcoming projects by Intermountain Health and University of Utah Health

Rebuilding Place in Urban Space

. -- " Ordinary versus Extraordinary Planning around the rebuilding of the United Medical Center in Southeast Washington DC | Part One: Rearticulating the system of health and wellness care East of the River ," 2018 -- " Part Two: Creating a graduate health and biotechnology research initiative on the St. Community engagement facilities.

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Fiscal Impacts from COVID-19–Revenue Structure Matters

Death and Taxes

We started reviewing the revenue structures of all municipalities in Florida from 2008 to 2018, considering recession exerts different impacts on each revenue source. The revenue structure varies greatly among 411 municipalities. His scholarship focuses on state and local public finance, budgeting and financial management.