Indiana BMV Builds on Three Pillars to Drive up CX
GovLoop
JULY 27, 2023
percent” in 2008, according to a study by the Sagamore Institute. People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. The team cut the online prices $5.00
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