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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. Still, 50% of transactions were completed in less than 15 minutes, according to the bureau’s 2021 annual report (the most recent report available). Residents have noticed.

2021 98
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Revisiting the Community Land Trust: An Academic Literature Review

Community and Economic Development Program of UNC

Housing is the highest monthly bill typical Americans face, reaching an average of $1674 a month in 2021. Over 225 CLTs have developed since their inception in the 1960s (Grounded Solutions Network 2021), and fifteen states have some version of a positive law supporting CLT formation and affirming CLT legality in their state (Decker 2018).

2010 91
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How to Address Homelessness: Reflections from Research

The Stoop (NYU Furman Center)

2021 ; Gubits et al. This is particularly pertinent to formerly incarcerated people and young people aging out of the foster care system, where housing needs are foreseeable and obstacles are predictable ( Schneider 2018 ; Dworsky et al. 2019 ; Collinson and Reed, 2017 ). Coordination challenges between agencies (e.g.,

Housing 52
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Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

Welcome to the 'riskscape' On one day in July 2021 fires devastated large areas of Sardinia, flooding occurred for the second time in two weeks in London and I received a message from research colleagues in Germany that read "the institute was quite destroyed and many colleagues have suffered tremendous damage to their houses."

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Fiscal Impacts from COVID-19–Revenue Structure Matters

Death and Taxes

We started reviewing the revenue structures of all municipalities in Florida from 2008 to 2018, considering recession exerts different impacts on each revenue source. The revenue structure varies greatly among 411 municipalities. His scholarship focuses on state and local public finance, budgeting and financial management.

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What is the competitive advantage for the post-covid city? Doubling down on place values

Rebuilding Place in Urban Space

So it's the "entertainment city" idea but extending it to many more elements, making work and other spaces "more fun," engaging and active. The FT article mentions the Prudential Center in Boston, calling attention to how the first two floors of the building are set up to be open and connected and engaging-- shopping and food.

2016 52
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Updating the best practice elements of revitalization to include elements 7 and 8 | Transformational Projects Action Planning at a large scale

Rebuilding Place in Urban Space

I will say that adaptive management is a lot like my old "Action Planning" approach, which uses the design method, and dates back to 2008 and observation of best practice then. Transformational Projects Action Planning. Action Planning is a framework with five inter-connected components: 1. Design Method rather than Rational Planning 2.