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More systematic equity and revitalization planning as an imperative and opportunity in the suburbs: Northern Virginia

Rebuilding Place in Urban Space

The report, “ Lost Opportunities: The Persistence of Disadvantaged Neighborhoods in Northern Virginia ,” compares census data from 2009-13 and 2017-21 for Arlington, Fairfax, Loudoun and Prince William counties and the city of Alexandria to understand the social and economic changes the region has experienced over time.

2021 52
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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

percent” in 2008, according to a study by the Sagamore Institute. People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. The team cut the online prices $5.00

2021 98
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How to Address Homelessness: Reflections from Research

The Stoop (NYU Furman Center)

2019 ; Collinson and Reed, 2017 ). More specifically, people leaving incarceration often are not adequately served by short-term planning, and instead would benefit from longer-term housing outreach and engagement ( Remster, 2021 ). Coordination challenges between agencies (e.g., Conclusion.

Housing 52
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Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). But in 2008 floods stretched from Alnwick in Northumberland to Tewksbury in Somerset, nearly 500 km away. Was this not a disaster? Moore-Bick, M.

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A tale of three supermarket companies and innovation: Kroger; Safeway; Albertsons

Rebuilding Place in Urban Space

Nothing in the way management designed or merchandised the stores made them distinctive enough to engage shoppers and build loyalty. Besides loyalty programs, the primary exception is the Marketplace format (" Big or small? To put it bluntly, Dominick's had become an immensely boring grocery shopping experience.

2003 52
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What is the competitive advantage for the post-covid city? Doubling down on place values

Rebuilding Place in Urban Space

So it's the "entertainment city" idea but extending it to many more elements, making work and other spaces "more fun," engaging and active. The FT article mentions the Prudential Center in Boston, calling attention to how the first two floors of the building are set up to be open and connected and engaging-- shopping and food.

2016 52
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Updating the best practice elements of revitalization to include elements 7 and 8 | Transformational Projects Action Planning at a large scale

Rebuilding Place in Urban Space

While the concept was spurred by my writings on the Purple Line light rail system coming to suburban Maryland, -- " (Big Hairy) Projects Action Plan(s) as an element of Comprehensive/Master Plans ," 2017 but also best practice programs I've across and not always written about. Transformational Projects Action Planning. Social Marketing 3.