Rebuilding Place in Urban Space
DECEMBER 3, 2023
Which infuses two articles outlining a revitalization strategy for St, Louis, and a brief follow up: -- St. Louis: what would I recommend for a comprehensive revitalization program? Part 1: Overview and Theoretical Foundations ," 2021 -- " St. They don't report that there aren't systematic programs to address this.
Rebuilding Place in Urban Space
NOVEMBER 22, 2023
From " Design Thinking ," American Libraries, 2008 I used action planning concepts when I did a pedestrian and bicycle plan for Baltimore County (" Best practice bicycle planning for suburban settings using the "action planning" method ," 2010). From the article: However, design thinking has not lived up to such promises.
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PMRA (Public Management Research Association)
AUGUST 20, 2017
It was a great honor to receive the Beryl Radin Award at the 2017 PMRC conference at American University in June for our article entitled, “ Clerks or Kings? In this blog post, we will highlight the article’s main conclusions, as well as our indebtedness to a wonderful mentor and scholar who enabled this project.
GovLoop
JULY 27, 2023
percent” in 2008, according to a study by the Sagamore Institute. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking. ” This article appears in “ Improving Customer Experience: A Nuts-and-Bolts Guide.”
The Stoop (NYU Furman Center)
JANUARY 13, 2022
With a critical eye toward the creation and perpetuation of racial disparities, the article examines four categories of policy responses: addressing root causes, preventing homelessness, providing services, and facilitating sustained exits from homelessness, which this post, too, will examine in turn. 2019 ; Collinson and Reed, 2017 ).
Rebuilding Place in Urban Space
JANUARY 19, 2024
From another NYT piece, " What We Learned From Bogotá’s Buses ," about the article: That’s a lesson I took away from my reporting. I will say that adaptive management is a lot like my old "Action Planning" approach, which uses the design method, and dates back to 2008 and observation of best practice then. TransMilenio bus routes.
Rebuilding Place in Urban Space
OCTOBER 19, 2022
The article discusses how the Regional Transit Service in Rochester New York developed "partnership" funding agreements with schools, colleges, and businesses to provide financial support beyond farebox revenue, to support mutual agreed upon objectives. It's best to line up support and funding, when you're wildly successful.
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