GovLoop

JULY 27, 2023

percent” in 2008, according to a study by the Sagamore Institute. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking. ” This article appears in “ Improving Customer Experience: A Nuts-and-Bolts Guide.”

2021 98

2021 Magazine Constituents 2018 98

The Stoop (NYU Furman Center)

JANUARY 13, 2022

With a critical eye toward the creation and perpetuation of racial disparities, the article examines four categories of policy responses: addressing root causes, preventing homelessness, providing services, and facilitating sustained exits from homelessness, which this post, too, will examine in turn. 2019 ; Collinson and Reed, 2017 ).

Housing 52

Housing 2021 2018 Outreach 52

Rebuilding Place in Urban Space

OCTOBER 19, 2022

The article discusses how the Regional Transit Service in Rochester New York developed "partnership" funding agreements with schools, colleges, and businesses to provide financial support beyond farebox revenue, to support mutual agreed upon objectives. It's best to line up support and funding, when you're wildly successful.

Management 52

Management Elected Officials Transportation 2008 52

Rebuilding Place in Urban Space

JANUARY 19, 2024

From another NYT piece, " What We Learned From Bogotá’s Buses ," about the article: That’s a lesson I took away from my reporting. TransMilenio bus routes. Photo by Julio Plaza for the New York Times. We live in divided, short-sighted times. Transformative projects like TransMilenio require long-term “cathedral thinking.”

Parks And Recreation 52

Parks And Recreation Elected Officials 2008 Implementation 52

Rebuilding Place in Urban Space

AUGUST 9, 2022

charlie shares with us an article by Edwin Heathcote, the architecture columnist for the Financial Times , " Can a city be redesigned for the new world of work? There is an article about how public schools are weak in customer service (" Survey: Majority of parents say schools’ customer service needs improvement ," K-12 Dive).

2016 52

2016 Management 2012 2020 52

The Stoop (NYU Furman Center)

MARCH 10, 2023

In the years immediately following conservatorship (which began in September 2008), the FHFA increasingly took over setting the average G-fee. This all ended in 2008, when even the most ardent GSE defenders in Congress went quiet as the two companies collapsed into conservatorship.

2008 52

2008 2014 2019 Press Release 52

The Stoop (NYU Furman Center)

APRIL 3, 2023

14 A separate calculation by the Urban Institute, an MH supporter, from 2018 claims manufactured homes are 35 to 47 percent cheaper per square foot than site-built homes. without any qualification as to whether the underlying land is owned or rented), and how the evidence shows that, based on data from 1995 to 2018, it appreciated at 3.4

Housing 59

Housing Article 2018 Government 59