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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. percent” in 2008, according to a study by the Sagamore Institute. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

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How to Address Homelessness: Reflections from Research

The Stoop (NYU Furman Center)

With a critical eye toward the creation and perpetuation of racial disparities, the article examines four categories of policy responses: addressing root causes, preventing homelessness, providing services, and facilitating sustained exits from homelessness, which this post, too, will examine in turn. 2019 ; Collinson and Reed, 2017 ).

Housing 52
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Updating the best practice elements of revitalization to include elements 7 and 8 | Transformational Projects Action Planning at a large scale

Rebuilding Place in Urban Space

From another NYT piece, " What We Learned From Bogotá’s Buses ," about the article: That’s a lesson I took away from my reporting. TransMilenio bus routes. Photo by Julio Plaza for the New York Times. We live in divided, short-sighted times. Transformative projects like TransMilenio require long-term “cathedral thinking.”

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

In the years immediately following conservatorship (which began in September 2008), the FHFA increasingly took over setting the average G-fee. 7 Both the capital requirement and the needed level of market return were determined by the FHFA, then under the directorship of Mel Watt 8 (2014 to very early 2019).

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Revisiting New Carrollton and the opportunity of transit oriented development: New train hall to be built at transit hub

Rebuilding Place in Urban Space

On an e-list there's been a discussion of suburban TOD and someone mentioned this journal article, " Seven American TODs: Good practices for urban design in Transit-Oriented Development projects ," Journal of Transport and Land Use , 2008.)

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Crain's Chicago Business: Crain's Forum on Rebranding Chicago

Rebuilding Place in Urban Space

One of my earliest pieces " Town-City branding or "We are all destination managers now" " (2005) was later expanded into the concept of a city's elected officials and stakeholders are its brand managers in commercial district revitalization framework plans I wrote in 2008 for Cambridge, Maryland, and Brunswick, Georgia. New Geography).

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Manufactured Housing Is a Good Source of Unsubsidized Affordable Housing - Except When It’s Not: Q&A on Eight Key Policy Topics (Part 2)

The Stoop (NYU Furman Center)

As an example, an article they published titled “New Evidence Shows Manufactured Homes Appreciate as Well as Site-Built Homes,” 18 talks in the same ambiguous manner about MH (i.e., While conducting research for this paper, I did not find any articles dedicated to pure MH rentals, although they probably exist with low visibility.

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