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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. percent” in 2008, according to a study by the Sagamore Institute. When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

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How to Address Homelessness: Reflections from Research

The Stoop (NYU Furman Center)

2019 ; Collinson and Reed, 2017 ). To aid in this process, researchers should equip policymakers with evidence of the benefits of affordable housing and, just as importantly, the lack of evidence that shelters reduce surrounding property values ( Furman Center, 2008 ).

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Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). But in 2008 floods stretched from Alnwick in Northumberland to Tewksbury in Somerset, nearly 500 km away. Was this not a disaster?

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Revisiting New Carrollton and the opportunity of transit oriented development: New train hall to be built at transit hub

Rebuilding Place in Urban Space

On an e-list there's been a discussion of suburban TOD and someone mentioned this journal article, " Seven American TODs: Good practices for urban design in Transit-Oriented Development projects ," Journal of Transport and Land Use , 2008.)

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Eastern Market DC's 150th anniversary last weekend | And my never realized master plan for the market

Rebuilding Place in Urban Space

I stepped down when we moved to Salt Lake in late 2019, although I thought at the time somehow I'd be maintaining residences in both places. Master Plan contract, 2019. We did this in 2008 or 2009. See item #10 in " Creating a Silver Spring "Sustainable Mobility District" | Part 3: Program items 10-18 " (2017), for the concept.

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Updating the best practice elements of revitalization to include elements 7 and 8 | Transformational Projects Action Planning at a large scale

Rebuilding Place in Urban Space

While the concept was spurred by my writings on the Purple Line light rail system coming to suburban Maryland, -- " (Big Hairy) Projects Action Plan(s) as an element of Comprehensive/Master Plans ," 2017 but also best practice programs I've across and not always written about. Transformational Projects Action Planning. Social Marketing 3.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

In the years immediately following conservatorship (which began in September 2008), the FHFA increasingly took over setting the average G-fee. 7 Both the capital requirement and the needed level of market return were determined by the FHFA, then under the directorship of Mel Watt 8 (2014 to very early 2019).

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