Partnership for Public Service

MARCH 23, 2023

I was moving from a deputy chief of staff appointment – organizing workstreams for our Cabinet secretary behind the scenes – to a more public-facing assistant secretary position. Not every organization would place a relative outsider in charge of an office when there was such depth of knowledge, experience and leadership already there.

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GovLoop

MAY 9, 2024

said Megan Huss , Director of the Process and Performance Improvement Program in the Office of Personnel Management’s Center for Leadership Development. Public-facing employees offering feedback on constituent experiences. Accessibility redesigns based on empirical evidence and public input.

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DH Leonard Consulting & Grant Writing Services

APRIL 28, 2023

For example, I could use my Introvert Quiz results to define everything I do and avoid some situations like networking and public speaking because I am an introvert. Without true representation at the highest levels of leadership, your agency may be missing the mark about what is truly needed at the community level for people to thrive.

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AWS Public Sector Blog

NOVEMBER 2, 2022

Leadership, marketing, and fundraising teams now have program metrics from the child development centers (one of several programs at Easterseals) at the ready to create presentations, public-facing communications, and grant proposals at a much higher velocity. Generating reports now takes seconds when it used to take days.

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The CIO Council

JUNE 11, 2023

Panelists also discussed the impact Digital Transformation has on public facing services highlighting one use case from the Department of Veterans Affairs. When we realized we needed to turn around the mirror not to face us, but to face the customer that we were trying to serve, then all of the transformation happened.

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GovLoop

MARCH 22, 2023

Some people really need to hear it, especially if they’re in a public-facing position,” she said. There’s a lot of pushback in their regular duties, and it’s a hard job to do. They need that feedback that they did what they are supposed to.”

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GovLoop

APRIL 18, 2024

Department of Energy’s Offices of the CFO A leadership expert once said , “Change is hard at first, messy in the middle and gorgeous at the end.” The principle holds true for public and private entities alike: At times, they all suffer from excessive bureaucracy and other challenges. But backend changes matter also.

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