Thu.Dec 21, 2023

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2024 Federal Tech Trends: Zero Trust, Customer Experience Top the List

FedTech Magazine

Many federal IT priorities have been set by executive order; among them, the move toward zero-trust security and the effort to improve citizens’ digital experience with government. These orders are guiding the technology trends expected for 2024, as agencies work to meet zero-trust deadlines and look forward to metrics by which they’ll be able to measure their progress toward the customer experience goals of the 21st Century Integrated Digital Experience Act (21st Century IDEA).

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How $37 billion in federal funding is being used to improve at-home caregiving

GCN

Shared first by Vice President Kamala Harris, new data on American Rescue Plan funding for home and community-based service highlights successes and underscores the need for more.

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Agencies Find Platform Engineering the ‘Natural Evolution’ of DevOps

FedTech Magazine

The advent of DevOps processes created an entirely new paradigm for application development by integrating the work of software developers and IT operations professionals. While the merger greatly improved the speed and quality of the software development life cycle, DevOps is not without its challenges. Agencies run into some common obstacles that slow down development and frustrate developers, as they begin to deploy this approach.

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A good AI policy needs to consider these 12 factors

GCN

As states develop guidelines and roadmaps for the new technology in the year ahead, the National Association of State Chief Information Officers has suggested a dozen priorities it says are key to a successful AI blueprint.

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The Ultimate Playground Inspection Handbook

Dive into the world of playground safety with this complimentary guide. It offers a detailed exploration of essential practices to ensure the utmost safety for children. Delve into inspection techniques, from assessing equipment conditions to evaluating surfacing materials. Gain insights into maintenance strategies to keep playgrounds in top-notch condition year-round.

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How airline CIOs can turn IT from a cost center to a profit center

McKinsey Public & Social Sector Insights

Airlines could generate significant EBITDA value by rethinking the role of IT and transforming the function from a cost center to one that drives operational and commercial performance.

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Rural counties dependent on recreation industry show best recovery from pandemic employment loss

GCN

Rural recreation counties added to their pre-pandemic employment numbers, but other rural economies struggled to recover.

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Resilience for the State Government Enterprise

State Tech Magazine

The National Association of State Chief Information Officers, the Center for Digital Government and IBM recently released a report titled “Preparing for Future Shocks in State Government.” The report comes at an opportune time, NASCIO Executive Director Doug Robinson said, according to an IBM press release: “The past few years have presented a multitude of challenges and increased demands on state CIOs.

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How digital healthcare in Turkey could improve efficiency and outcomes

McKinsey Public & Social Sector Insights

Building on its existing digital health foundation, Türkiye could encourage growth of a thriving digital health sector, improving health system efficiency and care outcomes for millions of patients.

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Coming to terms with generative AI’s early potential for government

Open Access Government - Technology News

Following the recent international AI Summit, many government executives are assessing how to get started exploring the technology’s potential to improve citizen services One year after generative AI publicly emerged with the launch of ChatGPT and similar tools, it is clear the rapid evolution from AI to generative AI is opening major new frontiers for improving customer service, streamlining processes, and enhancing efficiency in government services.

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Analysis: Mainframe migration can save US federal government estimated $1B by 2030

AWS Public Sector Blog

The mainframe is a major blocker to full IT modernization and a relic of the past that refuses to give way to the inevitable, integrated future. The challenge of re-architecting decades old, yet stable, workloads gives chief information officers (CIOs) pause. But running these legacy systems is enormously costly and carries risks, which only increase as mainframes age.

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7 Signs Your Local Government ERP Is Holding You Back: A Guide for Small Municipalities

Local governments and municipalities serving populations under 200,000 face distinctive challenges in delivering efficient and effective services to their communities. To overcome these challenges, many rely on Enterprise Resource Planning (ERP) systems tailored to their specific needs. Not all ERP systems are created equal, and some may hinder progress rather than support it.

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How to Ensure Continuity of Operations During Emergencies

State Tech Magazine

Citizens count on state and local governments to maintain essential digital services and properly handle a plethora of sensitive data. Major disruptions to government operations can have a major impact on public life. As a result, agencies must be diligent in their preparation against threats by devising sound processes, procedures and governance policies.

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Step Up the EX Through Learning

GovLoop

There are a number of reasons why agencies should offer thoughtfully designed education and training opportunities along with regular work. First, development encourages career advancement. It also raises morale and understanding of mission, and it improves an employee’s current job performance, said Bill Zielinski, who became CIO for the City of Dallas in mid-2020.

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How Real-Time Data Reshaped Houston’s Solid Waste Department?

NLC (National League of Cities)

By Conor Riffle, Senior Vice President of Smart Cities at Rubicon. The City of Houston, Texas, was facing mounting waste management challenges, with service interruptions, inefficient routes and costly go-back trips.

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Outcomes from COP28: What next to accelerate climate action?

McKinsey Public & Social Sector Insights

COP28 saw momentum on climate action continuing to build. More ambition is still needed to accelerate progress—so it can be measured in months not decades.

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Sustainable Facility Maintenance Management for Small Local Governments

Unlock the potential of sustainable facility management! This guide empowers small local governments to lead with climate-resilient infrastructure, energy efficiency, waste reduction, and more. Elevate your community's resilience, reduce costs, and embrace eco-friendly practices. Discover the role of facility maintenance teams in green cleaning, sustainability analyses, and infrastructure upgrades.

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How To Combat Common Constituent Misconceptions About Local Government With GovPilot

GovPilot

From budget constraints, to crime and public safety , to environmental issues, local government officials deal with numerous problems on a daily basis. While tackling these problems, they must keep their constituents happy by being transparent and holding themselves to the highest standard of accountability. With the large amount of work that is constantly on a government official's plate, it is normal for constituents to feel frustrated with what at times can feel like slow moving processes.

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Delhi’s Air Quality Needs Data-Driven Action

The City Fix

The issue of Delhi’s poor air quality resurfaces periodically in public consciousness. It garners attention on social media, in newspapers and in scientific studies, largely during winter months. During this period, Delhi’s air quality index drops from “poor” to “severe”.

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Season’s Greetings from CDT: A message from Director Liana Bailey-Crimmins

California Department of Technology

From Liana Bailey-Crimmins, State CIO and CDT Director December 21, 2023 – The holiday season is a time of giving through a public servant’s heart. It’s also a time to show gratitude for a year filled with success and challenges that were difficult, but we were able to overcome and re-energize as we look towards another year of making a difference and improving Californian lives through technology and cyber security advancements….

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Feds consider limiting how states can use welfare funds

GCN

The Biden administration says that the 1996 welfare reforms gave states too much spending flexibility. Now, it wants to claw back back some of those freedoms.

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ASPA TIMES Magazine: Diversity, Equity and Inclusion

PA TIMES Magazine is a publication of the American Society for Public Administration (ASPA), a not-for-profit corporation. This edition focused on diversity, equity and inclusion in public administration, including guest columns, insights for the field and interviews with city government DEI officers about their work at the local level.