GovLoop

NOVEMBER 28, 2023

Our newest Community of Practice (CoP) was created to offer a supportive environment for employees who are delivering CX services or who want to learn more about CX, showcasing how to improve the public’s experience with government services, organizations, and agencies. Want to learn more about the CX CoP?

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GovLoop

JANUARY 25, 2024

Metrics for customer experience (CX) can look radically different depending on the agency’s mission. During our latest CX Community of Practice session, Tori Leonard, UX Practice Manager, shared strategies for measuring your CX goals. How do you know which metrics you need to track success? 12 at 4 p.m.

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GovLoop

NOVEMBER 30, 2023

Let’s take a look at this month’s sessions, including a new Community of Practice group focused on the customer experience: Dec. PT to get insights for better citizen experiences in government, including use cases and practical steps from agencies who are leading the charge. Join us online Wednesday, Dec.

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GovLoop

APRIL 29, 2024

SLED, Commvault Top 3 Challenges and Opportunities in Government Grant Management Government agencies face unique challenges in securing and managing grants, which are vital for fostering sustainable development, delivering services, and improving community outcomes. Join us online Thursday, May 9 at 2 p.m.

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GovLoop

DECEMBER 14, 2023

The inaugural Customer Experience Community of Practice kicked off on December 12, and uncovered top five CX challenges facing the public sector with guest speakers Barbara C. Here are a few top takeaways from that session, and don’t forget, you can view the CX CoP recording at any time. ” Favorite

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GovLoop

FEBRUARY 14, 2024

Food and Drug Administration, offered insight on why and how to successfully make the transition to digital forms during the latest CX Community of Practice on Feb. Watch the recording of this session on demand and be sure to join us next month for our next CX CoP, Human-Centered Design in CX , on March 11.

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GovLoop

DECEMBER 29, 2023

In fact, her team created a quarterly “employee signals” survey called “ESignals” that is based on the VA’s successful VSignals program, which gathers customer experience (CX) feedback from veterans and other VA system users. Data gathering may seem like a quiet pursuit, but Airis McCottry Gill speaks of it with great passion.

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