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Connecting the dots between the customer experience and trust in government

Partnership for Public Service

These findings, highlighted in our 2021 and 2022 polls on public trust in government, raise questions about the overall relationship between the federal customer experience and public faith in federal institutions—a key issue examined in the President’s Management Agenda. adults from Nov. 29 to Dec.

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Ticker: The Academic Business Librarianship Review - Call for Submissions

A Library Writer's Blog

We are an open access journal committed to promoting the widest possible discussion of original and translational research, evidence-based pieces, case studies, and more. 2021) "Free Lunch? 2021) "Free Lunch? Recent peer-reviewed research featured in our journal has included: Hartman-Caverly, S., doi: [link].2931 2931 Hosoi, M.,

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

In 2021, Americans spent 10.5 If you consider a fully loaded FTE is $100,000, this all translates into $9-10 M net savings when aggregated over five years - all from 1 form. Sources Forrester - The Forrester Wave™: Document-Oriented Text Analytics Platforms, Q2 2022 U.S.

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Ticker: The Academic Business Librarianship Review - Call for Submissions

A Library Writer's Blog

We are an open access journal committed to promoting the widest possible discussion of original and translational research, evidence-based pieces, case studies, and more. 2021) "Free Lunch? 2021) "Free Lunch? Recent peer-reviewed research featured in our journal have included: Hartman-Caverly, S., doi: [link].2931 2931 Hosoi, M.,

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Redesigning the customer experience at the Social Security Administration

Partnership for Public Service

That’s why the agency launched a redesigned website in December 2022 to better meet customer needs and expectations. In fiscal year 2021, there were over 197 million visits to SSA.gov.  However, when the pandemic forced SSA to close its field offices, a user-friendly website became more essential than ever.

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January 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

Newsworthy Highlights What’s New in Microsoft Teams | December 2022 These features currently available to Microsoft’s commercial customers in multi-tenant cloud environments are now rolling out to our customers in US Government Community Cloud (GCC), US Government Community Cloud High (GCC-High), and/or United States Department of Defense (DoD).

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November 2022 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

Microsoft’s newest security brand category, Microsoft Priva, was first announced at Ignite in 2021—today, we are excited to announce the general availability of Microsoft Priva for the Government Community Cloud (GCC), GCC High, and Department of Defense (DoD) customers. What’s New in Microsoft Teams | October 2022.