GovLoop
JULY 27, 2023
The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. In 2019, the average visit time was 13 minutes, 4 seconds.
AWS Public Sector Blog
FEBRUARY 28, 2023
Beginning on April 1, 2023, state Medicaid agencies (SMA) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Consider another example scenario: Ira, a current Medicaid enrollee, was enrolled in June 2020 due to job loss, but he has since moved multiple times. Scenario 3.
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GovLoop
AUGUST 21, 2023
Consider this: Within two years of making CX a top priority, the Veterans Affairs Department in 2020 saw veteran trust in VA health care hit more than 90% for the first time. Improving Employees’ Experience Research shows that happy workers provide better customer service. Specifically, VA used 5.7
Rebuilding Place in Urban Space
DECEMBER 5, 2023
From the article: The Community Planning Lab was launched in the spring of 2023 as a way to inspire county residents, community leaders, business owners and other stakeholders who are interested in learning about how local policy decisions are made to become involved in shaping the future of the community.
AWS Public Sector Blog
NOVEMBER 22, 2022
The open source app IO was launched in early 2020 by PagoPA , a state-owned company created to spread digital services in Italy, to overturn this paradigm by putting simple and user-centered public services into the citizens’ pockets. Learn more about open source solutions for governments.
The Stoop (NYU Furman Center)
NOVEMBER 28, 2023
But as concerns about gentrification and displacement in urban areas have become more widespread, supply skepticism has expanded from the traditional anti-development constituencies to renters and social advocates fighting for equitable neighborhood planning.
The Stoop (NYU Furman Center)
MARCH 10, 2023
4 That average will change slightly each year to reflect the normal annual variation in the mix of products and borrower characteristics – for example, it was up by two basis points (bp) in 2021 over 2020, but down by the same amount from the prior year. percent to 0.49 percent to 0.49 percent in 2014 and then stayed in the 0.44
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