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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found.

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Announcing the winners of the inaugural Future of Government Awards: Celebrating digital transformation initiatives around the world

AWS Public Sector Blog

In 2019, Ukraine’s Ministry of Digital Transformation was established and Mykhailo Fedorov was appointed minister to lead his country’s digital transformation. Categories and timelines for next year’s Future of Government Awards will be announced in the second quarter of 2023. Meet the winners and learn their stories below.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

4 That average will change slightly each year to reflect the normal annual variation in the mix of products and borrower characteristics – for example, it was up by two basis points (bp) in 2021 over 2020, but down by the same amount from the prior year. percent to 0.49 percent to 0.49

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