2018 2020 2023 Constituents 
GovLoop
JULY 27, 2023
The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. In 2019, the average visit time was 13 minutes, 4 seconds.
The Stoop (NYU Furman Center)
MARCH 10, 2023
4 That average will change slightly each year to reflect the normal annual variation in the mix of products and borrower characteristics – for example, it was up by two basis points (bp) in 2021 over 2020, but down by the same amount from the prior year. percent to 0.49 percent to 0.49 percent in 2014 and then stayed in the 0.44
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