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The Future Is Customer-Centered

GovLoop

In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. Barbara Morton, the VA’s deputy chief veterans experience officer, who joined the office in 2016, has been a leader in that change. I wish I’d known back in 2016 that there were others like me.

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30 November 2017 | Rethinking the Government-Nonprofit Partnership: Who’s Funding Whom?, by Kelly LeRoux

PMRA (Public Management Research Association)

In other cases, they’re created directly by elected and administrative officials of government organizations, operating as an extension of government agencies yet they engage in fundraising, soliciting private contributions from willing citizen donors. Philanthropy Supporting Government: An Analysis of Local Library Funding.

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The GSE Public-Private Hybrid Model Flunks Again: This Time It’s the Federal Home Loan Bank System (Part 1)

The Stoop (NYU Furman Center)

In fact, an industry consensus emerged around 2016-7 that F&F have been operating far better in conservatorship in areas such as technology, customer service, and risk management than they ever did prior to 2008. All significant political and policy decisions are taken by the FHFA on their behalf.

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Building resilience: Using technology to prepare for, respond to, and recover from the unexpected

AWS Public Sector Blog

After a similar experience in Mexico in 2016, I wanted to find a way to help developing countries implement affordable solutions to help predict and prepare for earthquakes, which is why I founded Grillo.”. At the time, some 300,000 people were injured , and 1.5 million became homeless during the 35-second-long tremor.

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Transit as a formula for local economic success and improvements in regional quality of life

Rebuilding Place in Urban Space

From " Revisiting Vision Zero in DC and NYC ": Government has a bias for inaction*. A big issue is that transportation agencies (and government agencies more generally), even very good ones like NYCDOT, aren't always that proactive, and tend to not have "a sense of urgency" when it comes to action.

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November 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

At the heart of this transformation is Microsoft 365 Copilot, a groundbreaking tool set to redefine how government agencies work. Microsoft 365 Government Community Call Join Jay Leask and other members of the Government Community live on LinkedIn!