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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

2021 98
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Salt Lake City Capital Improvement Program process allows for citizen initiated projects

Rebuilding Place in Urban Space

Citizen-initiated projects are managed and constructed by one of the four city divisions deemed the subject area for the project (Parks and Public Lands, Public Works and Transportation, Economic Development & Neighborhoods, etc.).

2015 52
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Gaps in Parks Master Planning, Part Six | Art(s) in the Park(s) as a comprehensive program

Rebuilding Place in Urban Space

Programming tends to be provided in parks and public spaces that are managed by conservancies or business improvements districts--organizations that have separate funding sources, and with the luxury of only managing a few spaces, not many dozens. Anti-Semitic vandalism on Anish Kapoor’s Dirty Corner, Versailles, France, 2015.

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Gaps in Parks Master Planning, Part Six | Art(s) in the Park(s) as a comprehensive program

Rebuilding Place in Urban Space

Programming tends to be provided in parks and public spaces that are managed by conservancies or business improvements districts--organizations that have separate funding sources, and with the luxury of only managing a few spaces, not many dozens. Anti-Semitic vandalism on Anish Kapoor’s Dirty Corner, Versailles, France, 2015.

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The Road Not Taken | a response to a letter to the editor in the Washington Post about DC, traffic deaths and traffic safety

Rebuilding Place in Urban Space

Since 2005 or 2006 I have been recommending that the city create Traffic Management Districts as a way to coordinate transportation management and improvements at the commercial district scale (e.g. It's amazing how much I've written about this topic, providing guidance for something that could have been great.

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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

In the near term, we are supporting returning customers with more rapid social media engagement, and extended customer service hours Monday through Friday 7 a.m. Though I am privileged to be the general manager, it’s your Metro, so please let us know how we can serve you better. and Saturday and Sunday 8 a.m.

2009 52
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The Future Is Customer-Centered

GovLoop

But in 2015, VA set up the Veterans Experience Office to begin to address the way veterans’ needs were met. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. Agencies had their rules, and constituents had to navigate them to get the services they needed.