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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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The Future Is Customer-Centered

GovLoop

Agencies had their rules, and constituents had to navigate them to get the services they needed. But in 2015, VA set up the Veterans Experience Office to begin to address the way veterans’ needs were met. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government.

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I can't help but laugh. DC Mayor's third term as a platform for transformation

Rebuilding Place in Urban Space

Later, when she was our Councilmember, I complained that she was unable to draw out the need for structural solutions from the information stream that comprised her heralded "constituent services" (never thought they were transformational anyway).

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

In this case, that means that primary market lenders, a very important constituency in the U.S. 34] The CCF was later used, in 2018, as the basis for an initial proposal for a formal regulatory capital requirement, which included going out for public comment. When applied to the approximately $6.5

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