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San Antonio Deepens Trust With Constituents

GovLoop

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. San Antonio launched an initiative called SASpeakUp in 2015 to gather better input on the city’s budget and its services. Do you call it a success?

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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The Future Is Customer-Centered

GovLoop

Agencies had their rules, and constituents had to navigate them to get the services they needed. But in 2015, VA set up the Veterans Experience Office to begin to address the way veterans’ needs were met. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience.

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Tackling New York City’s Housing Crisis is a ‘Shared Responsibility’

The Stoop (NYU Furman Center)

In some of these low-density neighborhoods, no new affordable housing has been permitted since 2015. Housing Units Completed or Permitted (2015-2023) This map represents the housing units completed or permitted since 2015 (for affordable units, those <=80% AMI), normalized by the total housing units in the Community District in 2015.

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I can't help but laugh. DC Mayor's third term as a platform for transformation

Rebuilding Place in Urban Space

Later, when she was our Councilmember, I complained that she was unable to draw out the need for structural solutions from the information stream that comprised her heralded "constituent services" (never thought they were transformational anyway).

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

In this case, that means that primary market lenders, a very important constituency in the U.S. 35] For full disclosure, I was a major participant in its development, especially in the earlier years of 2014 and 2015, and so am speaking from first-hand observation. [36]

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A Slice of the Trump Budget’s Shrunken Pie for the Needs of Low-Income People

Poverty & Policy

The Trump budget would cut WIOA funding by 43%, as compared to 2015 funding, the Center for American Progress reports. The coalition, CAP says , will also ensure that members of Congress learn from the stories how their own constituents would be affected. Reporters, as you know, are always looking for the personal lead-in or thread.