article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

2021 98
article thumbnail

CESER’s SLTT Program Builds Cybersecurity Cooperation for Energy Infrastructure

State Tech Magazine

In 2013, a sniper fired on… But this is precisely the kind of assault on energy infrastructure for which federal and state officials across the country have spent years preparing action plans. Vandalizing power stations isn’t a new phenomenon.

2013 113
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Proof of Broken Windows theory in Philadelphia and New York City

Rebuilding Place in Urban Space

Broken Windows theory (" Broken Windows: The Police and Neighborhood Safety ," Atlantic Magazine , 1982) posits that communities where there are vacant buildings, litter, abandoned cars etc. communicate that it's okay to commit crime.

2016 52
article thumbnail

How Philadelphia became a leader in the use of data and evidence: An interview with Maia Jachimowicz, V.P. for Evidence-Based Policy, Results for America, and former policy director to Mayor Michael Nutter – Episode #109

Andy Feldman's Gov Innovator podcast

In 2014, Governing Magazine named the Mayor one of the Public Officials of the Year, noting, “Philadelphia isn’t an easy place to govern. She served as Deputy Director for Policy and, starting in 2013, as Policy Director for the Mayor until 2016. Michael Nutter served as Mayor of Philadelphia from 2008 to 2016. click here ].

2016 52
article thumbnail

Design forward trains and streetcars: Haga-Utsunomiya Light Rail and Brightline (plus bonus)

Rebuilding Place in Urban Space

When I first was into the idea of reintroducing streetcars into American cities, I favored re-adopting the heritage streetcar vehicle (" A National Mall-focused heritage (replica) streetcar service to serve visitors is a way bigger idea ," 2013).

article thumbnail

Prince George's County Film Festival: developing an ecosystem supporting digital media production

Rebuilding Place in Urban Space

By the time it debuted, a once-modest local community of directors and performers had grown considerably, backed by the county’s film office, which opened in 2013. Image from Boston Magazine. The documentary film dubbed Prince George’s a “Basketball County.” Now, these artists think Prince George’s can be a county for filmmakers, too.

article thumbnail

What should the program for a Transportation Management District look like?

Rebuilding Place in Urban Space

The Turkish bus firm Karsan produces a 16 passenger electric bus which would also work but is bigger (" What Kind of Big Impact Will a New Minibus Have on North America’s Small Bus Market? ," Mass Transit Magazine ). The idea is that intra-district transportation, especially by SFH residents, could be shifted to shuttles rather than by car.