article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

2021 98
article thumbnail

Proof of Broken Windows theory in Philadelphia and New York City

Rebuilding Place in Urban Space

Broken Windows theory (" Broken Windows: The Police and Neighborhood Safety ," Atlantic Magazine , 1982) posits that communities where there are vacant buildings, litter, abandoned cars etc. communicate that it's okay to commit crime.

2016 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Florida's Brightline passenger rail as an opportunity to rearticulate and extend transit service in cities like Orlando

Rebuilding Place in Urban Space

Boston versus the Raleigh-Durham's GoTransit Model ," 2017 -- " What Richmond can't teach DC about bus services ," 2019 Brightline is a new railroad passenger service that started in South Florida, is expanding to Orlando and intends to expand to Tampa. Petersburg Metropolitan Area ," 2017).

article thumbnail

National Public Lands Day, Saturday September 24th

Rebuilding Place in Urban Space

Then It Got Them ," Outside Magazine ). I mentioned above that Blog commenter Edward Drozd made a great point about adding to the national parks and open space portfolio to better serve the more populated areas of the East and Midwest (" Defining National Park Service installations in DC as locally or nationally serving, " 2019).