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Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). From memory he recited to me a catalogue of omissions, oversights and failures in managing the risks. Was this not a disaster?

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Rampant management failure #2: DC area Metrorail (Washington Area Metropolitan Transit Authority)

Rebuilding Place in Urban Space

RTS did this when they were successful, so that when the 2008 recession hit, they were well placed to operate and survive financial setbacks that crippled other transit authorities who were not as well situated. But it is also a management failure of local government. It's an asset and risk management failure of massive proportions.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

percent” in 2008, according to a study by the Sagamore Institute. In fact, the effort was led by a former sporting goods executive, who put together a customer service management team. That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report.

2021 98
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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. Second, during the 2008 crash, I got an email from an activist in response to all the budget and service cuts faced by transit systems.

2008 52
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Weird intra-governmental spat in DC over the Washington Nationals stadium

Rebuilding Place in Urban Space

From the article: The District is playing hardball in a dispute with the owner of Nationals Park, effectively threatening to shut down the stadium if Events DC fails to develop the commercial and retail space it promised before the ballpark’s 2008 opening. Plus, they are crappy at managing non-sports functions in their spaces.

Events 52
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Covid-19: Elements of a Scenario

Disaster Planning and Emergency Management

US Homeland Security Council 2005, UK Government 2008), while in others it did not. are crises which have to be managed simultaneously at several levels, from international to local. However, this depends on whether companies manage to remain solvent during and after the crisis. UK Government 2008. Spinney, L.

2005 52
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What is the competitive advantage for the post-covid city? Doubling down on place values

Rebuilding Place in Urban Space

Districts are adept at outbound communications but have struggled to manage inbound messages as communications channels expanded beyond phone calls and mail to include texts and emails that can be sent around the clock, the report said. In short, cities are going to have to double down on urban design, placemaking, fun, and co-location.

2016 52