Indiana BMV Builds on Three Pillars to Drive up CX
GovLoop
JULY 27, 2023
percent” in 2008, according to a study by the Sagamore Institute. That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. In fact, the effort was led by a former sporting goods executive, who put together a customer service management team.
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