article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

percent” in 2008, according to a study by the Sagamore Institute. That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. Indiana’s success reflects the complex discipline of CX and is built on three pillars: people, processes and technology.

2021 98
article thumbnail

Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. Second, during the 2008 crash, I got an email from an activist in response to all the budget and service cuts faced by transit systems.

2008 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Towards a Taxonomy of Disasters

Disaster Planning and Emergency Management

The study of disasters is a 'lateral discipline' that, to varying degrees embraces at least 42 other disciplines and professions (Alexander 2013). Tierney (2008) provided a functional semantic classification of the size of extreme events (revised by Alexander 2016, p. ) Field 2018). Alexander, D.E. Elliott, D., Swartz and B.

2010 52
article thumbnail

Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

In the years immediately following conservatorship (which began in September 2008), the FHFA increasingly took over setting the average G-fee. Through 2013, the fee moved up strongly as part of the FHFA’s push to raise the cost of GSE mortgages in an attempt to “crowd in” more private market capital into mortgage lending.

2008 52
article thumbnail

Missing obvious opportunities to strengthen rail-based transit systems: Philadelphia Navy Yard and improvements to the transit "network"/platform

Rebuilding Place in Urban Space

The project took six years to complete, and the station opened in 2012, with full service in 2013. And as one of the early citizen directors of BART, the Bay Area Rapid Transit system, used to say about planning for transit expansion--don't put it off, because construction costs only go up. Conclusion. It's been 26 years.

2015 52
article thumbnail

October 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

When the user's device opens a document as read-only, the following workarounds are available if the user cannot immediately update their device to Version 2008 or later. Introduction As of six months ago, support for Microsoft Office 2013 has officially ended. What you need to do to prepare: No changes are required.