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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

2021 98
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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

In college in the early 1980s, the University of Michigan repositioned its focus on fundraising (what universities call "development") in part by hiring a top development official from Stanford, creating a new campaign, etc.--the the University has successful raised billions since. It begins with “What do we want Metro to be?”

2009 52
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Denver and Rio Grande Rail Trail in Davis County, Utah: a great foundation, full of (missed) opportunity

Rebuilding Place in Urban Space

It's an old rail corridor that was acquired by the Utah Transit Authority (" From rails to trails ," Deseret News , 2005) and is a joint project with the communities it passes through. And yes, they have an Active Transportation Committee focused on developing sustainable mobility options. I rode this trail the other day.

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Metrorail Silver Line phase two opening this week

Rebuilding Place in Urban Space

Another element that could be included, in terms of comprehensiveness, is ferry and water taxi services, even though they are pretty niche (" Metrorail shutdown south of AlexandriaNational Airport would have been a good opportunity to promote ferry service ," 2017). More network improvements. Extending the Silver Line to Leesburg.

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Crain's Chicago Business: Crain's Forum on Rebranding Chicago

Rebuilding Place in Urban Space

One of my earliest pieces " Town-City branding or "We are all destination managers now" " (2005) was later expanded into the concept of a city's elected officials and stakeholders are its brand managers in commercial district revitalization framework plans I wrote in 2008 for Cambridge, Maryland, and Brunswick, Georgia. north of Toronto.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

The GSEs and the FHFA together raised it to more than double 23 its pre-conservatorship value and a more defined economic rationale was developed over time to determine its “right” level. 40 Nevertheless, it has been most of a decade since the CCF was first developed. 6] It was officially adopted in 2017. [7]

2008 52
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It’s time to talk about a regional tax to help fund Metro (DC area)

Rebuilding Place in Urban Space

WMATA has even more issues because if either Maryland or Virginia have Republican Governors, it makes it very difficult to develop consensus support for such a tax, because they see it, justifiably or not, as helping DC disproportionately. So given there's been talk about this for at leas 20 years I'm not holding my breath.

2006 52