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Meet the featured customer speakers for the Worldwide Public Sector Innovation Talk at re:Invent 2023

AWS Public Sector Blog

Johnson joined Covered California after serving as the chief deputy director at the California Department of Health Care Services (DHCS), California’s Medicaid agency, from 2007 to 2017. His responsibilities include managing and directing the program’s overall technology strategy, architecture, application development, and cybersecurity.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

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State of the Nation - a UK Perspective on Covid-19

Disaster Planning and Emergency Management

There were major exercises on pandemics in 2005, 2007 and 2016. The last two of these were either not developed enough or were allowed to lapse. The exercises revealed, for example, that special attention needed to be given to protecting the residents of care homes (PHE 2017, pp. The plans were not connected to anything.

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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

In college in the early 1980s, the University of Michigan repositioned its focus on fundraising (what universities call "development") in part by hiring a top development official from Stanford, creating a new campaign, etc.--the the University has successful raised billions since. It begins with “What do we want Metro to be?”

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A brief critique of UK emergency arrangements in the light of the Covid-19 crisis

Disaster Planning and Emergency Management

The same shortcomings were present in the 2005 London bombings, as were others (for example, the way in which 'major incident' as declared). In 2017, the responses to the Manchester Arena bombings and the Grenfell Tower fire were substantially criticised. A gulf has therefore developed between plans and the ability to activate them.

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Eastern Market DC's 150th anniversary last weekend | And my never realized master plan for the market

Rebuilding Place in Urban Space

In 2005, I served on the advisory committee for the International Public Markets Conference which covered both DC and Baltimore that year, led a tour, etc. In 2009, I was appointed to serve on the Community Advisory Committee, representing the Eastern Market Preservation and Development Corporation. They still haven't.

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Denver and Rio Grande Rail Trail in Davis County, Utah: a great foundation, full of (missed) opportunity

Rebuilding Place in Urban Space

It's an old rail corridor that was acquired by the Utah Transit Authority (" From rails to trails ," Deseret News , 2005) and is a joint project with the communities it passes through. And yes, they have an Active Transportation Committee focused on developing sustainable mobility options. I rode this trail the other day.