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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

2021 98
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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

From the article: The capital improvement program reflects the region’s commitment to maintaining and improving your community’s $100 billion transit asset. The question of how best to fund Metro is an important one that requires thought leadership and extensive community input. In fact, I mention that as an issue a lot in terms of funding.

2009 52
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Crain's Chicago Business: Crain's Forum on Rebranding Chicago

Rebuilding Place in Urban Space

One of my earliest pieces " Town-City branding or "We are all destination managers now" " (2005) was later expanded into the concept of a city's elected officials and stakeholders are its brand managers in commercial district revitalization framework plans I wrote in 2008 for Cambridge, Maryland, and Brunswick, Georgia. New Geography).

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Metrorail Silver Line phase two opening this week

Rebuilding Place in Urban Space

Another element that could be included, in terms of comprehensiveness, is ferry and water taxi services, even though they are pretty niche (" Metrorail shutdown south of AlexandriaNational Airport would have been a good opportunity to promote ferry service ," 2017). More network improvements. Proposed Gatineau-Ottawa transit loop.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

This would be, in essence, an unwinding of the ERCF and a return to approximately the CCF that was officially in place from 2017 to 2019 for setting the average G-fee. 6] It was officially adopted in 2017. [7] 26] It was only officially adopted in 2017, but in practical terms began to be partially used as far back as 2014. [27]

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