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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report.

2021 98
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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. From the article : Metro rides are free after 5 p.m. Tuesday Officials suggest taking Metro to get to the Mall. Starting at 5 p.m.

2008 52
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WMATA is pathetic: of course it belongs to "the public"

Rebuilding Place in Urban Space

From the article: The capital improvement program reflects the region’s commitment to maintaining and improving your community’s $100 billion transit asset. The question of how best to fund Metro is an important one that requires thought leadership and extensive community input.

2009 52
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Towards a Taxonomy of Disasters

Disaster Planning and Emergency Management

The study of disasters is a 'lateral discipline' that, to varying degrees embraces at least 42 other disciplines and professions (Alexander 2013). International Journal of Disaster Risk Reduction , Article 101163 Marulanda, M.C., Caffrey 2005. The health sciences also have a different perspective (Myrtle et al. Alexander, D.

2010 52
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Eastern Market DC's 150th anniversary last weekend | And my never realized master plan for the market

Rebuilding Place in Urban Space

In 2005, I served on the advisory committee for the International Public Markets Conference which covered both DC and Baltimore that year, led a tour, etc. I first proposed to the city creating TMDs in 2005/2006. They still haven't. I mentioned it over time. Anselm's is today. Postcard image.

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Community building versus economic development

Rebuilding Place in Urban Space

The article " Philadelphia’s Market Street East searches for growth and renewal — with or without a new Sixers arena ," has an interesting section on a community meeting where people who weren't into the arena concept suggested alternatives. They don't want an arena, they want green roofs.

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Swarming and Followership; Distance Leading

Public Policy Blog

Image: Faggard, 2013. As Faggard concludes his 2013 paper [diagram], “the process of forming online groups capable of creating tension to overwhelm decision makers or government forces through a communication-based social swarm is possible. Retrieved from h ttp://www.rand.org/content/dam/rand/pubs/documented_briefings/2005/RAND_DB311.pdf.